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Terms and Conditions / Limited Warranty

RatPac Controls (Innovative Dimmers, LLC), Terms and Conditions / Limited Warranty

Updated November 23, 2021

General Product Limited Warranty Coverage
When installed in accordance with Innovative Dimmers, LLC (hereinafter referred to as “RatPac Controls”) installation instructions and accepted trade practices, the following shall apply:
All material and component parts used in the manufacture of RatPac Controls products, are warranted to be free from defects of material and/or workmanship for a period of two (2) years from date of sale. Warranty for auxiliary equipment specified by brand name or type, if not standard for RatPac, may not be covered by this warranty and will be handled on a quotation basis only.

General Conditions
RatPac Controls will not be responsible for any products subjected to inappropriate application or installed or modified in any way that is not in accordance with RatPac Controls’ instructions and generally accepted trade practices. Only products which are installed, used and maintained in accordance with applicable RatPac Controls instructions, specifications and generally accepted trade practices, are covered by the RatPac Controls Warranty.
During the warranty period, with proof of purchase, RatPac Controls will repair or replace those products found to be defective, with the same or similar product, without charge. RatPac Controls reserves the right, at its sole option, to determine the best method for correcting such defects. Labor costs are the Buyer’s responsibility and are excluded from this warranty.
This warranty is void if the product is modified, tampered with, misapplied, poorly installed, improperly maintained, or subjected to abnormal conditions (for example, ambient temperatures above 40°C). This warranty shall not apply to damage caused by shipping, improper installation, improper maintenance, product modifications, normal wear, abuse, or misuse of the product.
Note: Some items, as specified, may not conform to local codes. RatPac Controls hereby disclaims all liability for claims, and will refuse requests for exchanges or returns, resulting from the purchase and installation of items which do not comply with local codes. RatPac Controls also hereby disclaims liability for failure, if any, of the goods fail to comply with standards imposed under the Occupational Safety and Health Act as amended from time to time.

Limited Warranty
The foregoing warranty terms are exclusive and in lieu of all other warranties. RatPac Controls makes no representations or warranties except as expressly set forth is these Terms and Conditions, and RatPac Controls expressly disclaims all other representations and warranties, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose. No agent, buyer, distributor or supplier of RatPac Controls has the authority to modify or amend this limited warranty.

Limitation of Liability
The foregoing limited warranty provides the Buyer’s sole and exclusive remedy relating to RatPac Controls’ products. The total liability of RatPac Controls on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from, RatPac Controls’ performance or breach of the foregoing limited warranty or from RatPac Controls’ sale, delivery, repair, or replacement of any products, or the furnishing of any services, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE ALLOCABLE TO THE SPECIFIC PRODUCT which gives rise to the claim, and any and all such liability shall terminate upon the expiration of the limited warranty set forth above.
No labor charge back in connection with repair or replacement of RatPac Controls products will be reimbursed without prior written approval from RatPac Controls. Buyer’s invoice for labor charge backs must be submitted in writing within 30 days of authorization.
No agent, employee or representative of RatPac Controls has any authority to bind RatPac Controls to any affirmation, representation or warranty concerning goods sold by RatPac Controls unless such affirmation, representation or warranty is specifically included in a factory-generated RatPac Controls quotation or in a RatPac Controls factory acknowledgment.

Return Policy
Product Returns: All product returns require a Return Materials Authorization (RMA) prior to being shipped back to RatPac Controls. Contact the RatPac Controls Customer Service and request an RMA number. RatPac Controls is not responsible for returns received without proper return authorization.
Authorization: Only RatPac Controls may authorize product returns for purposes of factory rework, repair or credit. Only standard product, in new and resalable condition, will be considered for return authorization. Any and all special, custom made and modified products are not returnable. No credit will be issued for unauthorized returns, returns of damaged product or products missing components.
Restocking Fees: Returned goods may be subject to a minimum restocking charge of 20%. Final credit will be determined upon receipt, inspection, and acceptance of returned goods at the factory. All restocking fees are contingent upon product being received at RatPac Controls in original packaging and in perfect resalable and working condition. If the product is damaged upon receipt, the Buyer will be notified in writing of any possible credit or additional restocking fees.
Risk of Loss
All sales are Ex Works (EXW), Van Nuys, CA. The risk of loss shall pass to the Buyer upon delivery by RatPac Controls to the carrier at RatPac Controls’ facility. All claims for damage or loss in transit must be made by Buyer directly to common carriers. Damage in transit or disputes with carriers regarding damaged product does not relieve Buyer’s obligation to timely pay the full amount of RatPac Controls’ invoice.
Damage Claims
All claims against RatPac Controls other than valid warranty claims, including claims for shortages and errors, must be directed in writing to RatPac Controls within ten (10) days after delivery is accepted. Failure to make any such claim within ten (10) days shall constitute acceptance of the merchandise and waiver of any such shortages, errors, or other claims.
RatPac Controls’ Responsibility: RatPac Controls has the responsibility to properly mark the shipment and package it in such a way that damage does not occur through normal transportation. When shipment is received and signed for by the transportation company, RatPac Controls’ responsibility ceases. Should it be necessary to file a claim RatPac Controls will assist in providing needed documentation.
Claims: RatPac Controls does not assume responsibility for damage or shortage incurred in transit. Buyer must collect from the carrier. All packaging and fixtures should be retained at the original point of delivery and be available for inspection by the carrier. Although notification of damage is noted on the bill of lading upon delivery, a formal freight claim still must be filed. Please note that an inspection report does not represent a claim.
Shortages: Buyer should verify that the freight actually belongs to Buyer. In the event there appears to be a shortage, a recount should be made to be sure. When there are shortages, Buyer must identify exactly what is short on the delivery receipt. Contact the carrier to make a claim.
Visible Damage: Buyer should inspect the freight for damage and record any obvious damage on the delivery record. Buyer must be as specific as possible in describing the damage and avoid general terms such as “cartons damaged.” Buyer should NOT accept a shipment which evidences damage or shortage UNTIL the driver endorses a statement of the irregularity on the face of the transportation receipt. If the condition of the package is such that there is good reason to suspect damage, RatPac Controls encourages performing an on the spot inspection. If the package damage is detected after signing for the shipment, Buyer should notify the carrier immediately. Buyer must NOT open the package after the carrier has been contacted.
Concealed Damage: When concealed damage is discovered, Buyer should report damage to the carrier immediately. Buyer must follow all the carrier’s instructions, including filing a claim as needed.
Consequential Damage: RatPac Controls SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, CONTINGENT OR INCIDENTAL DAMAGES WHATSOEVER. RatPac Controls is not liable for damages of any kind resulting from any delay or failure to deliver due to strikes, lockouts, other labor difficulties, sources of supply, transportation difficulties, accidents, fires, acts of God, or any other cause of like or unlike nature beyond RatPac Controls’ control.

RatPac Controls reserves the right to optimize packaging at its discretion. Requests for packaging by type or part will be reasonably accommodated but are not guaranteed.

Service Area Limitation
The company reserves the right to refuse to make quotations, accept orders or make shipments to points of destination outside of the regular or assigned selling and service area of the Buyer.

Specifications, Variations and Errors
Merchandise will be shipped in accordance with RatPac Controls’ engineering drawings and specifications. In the event of a conflict between a Buyer’s written order and a RatPac Controls drawing, specification, or Sales Order, the RatPac Controls drawing, specification sheet, or Sales Order shall prevail. RatPac Controls reserves the right to change details of design, materials and finish in any way that will not alter installed appearance or reduce function and performance.
Every effort is made to avoid errors in catalogs, pricing, specification sheets, instructions and other data. RatPac Controls will not accept responsibility for additional costs incurred in connection with errors of measurements, prices, descriptions etc. Orders containing such phrases as “all material to be supplied as per project plans and specifications”, etc., are subject to separate written acceptance by RatPac Controls.

RatPac Controls quotations are not offers to sell, and possession of such does not entitle one to purchase. RatPac Controls shall not be bound to sell any products unless it shall (in its sole discretion) accept submitted purchase orders. Specifications are subject to change without notice. Consult RatPac Controls for verification.
The compliance of RatPac Controls product to individual project specifications and the approval for their use is not warranted by RatPac Controls.
The prices shown in RatPac Controls quotations or in any order acknowledgement are prices prevailing at the time. RatPac Controls reserves the right to change such prices at any future date. Unless otherwise specifically provided in writing, orders will be billed at prices prevailing at time of shipment. Prices issued by a written standard quotation are firm for 60 days from date of quotation. Purchase orders received and acknowledged within this 60-day period will be price protected for shipment within 90 days from the date of the order. Prices issued by a written non-standard quotation authorized by RatPac Controls may offer price protection for a different period. Releases for shipments beyond the price-protected period (standard or non-standard) may be increased in price at the rate of 1% per month.
Additions to orders already processed shall be considered separate orders and shall be priced accordingly.
All prices are subject to federal, city and state taxes, if applicable, unless appropriate exemption certificate is on file at RatPac Controls Headquarters, Van Nuys, CA.

Except as noted above, all shipments are EX Works, Van Nuys, CA. All orders will be assessed freight and handling charges.
For all orders in which shipping method is NOT specified, RatPac Controls reserves the right to select the carrier and to route shipments at its discretion. RatPac Controls will ship in the manner selected by the Buyer provided the Buyer assumes any additional transportation costs.

The acceptance of the Buyer’s purchase order is contingent upon written acknowledgement by RatPac Controls at its Van Nuys office in the form of a printed Sales Order acknowledgement. The acceptance of Buyer’s order is expressly made conditional upon Buyer’s assent to the terms and conditions stated herein and in RatPac Controls’ printed Sales Order acknowledgement. RatPac Controls agrees to furnish its products only upon such terms and conditions. In the absence of any written notification to the contrary; and by virtue of the issuance of a purchase order, Buyer shall be deemed to have accepted terms and conditions as stated herein and in RatPac Controls’ Sales Order acknowledgement. If there is any inconsistency between the terms and conditions stated herein and in RatPac Controls’ Sales Order acknowledgement, the terms and conditions contained in the Sales Order acknowledgement shall control. RatPac Controls reserves the right to change these Terms and Conditions of Sale without notice.

Cancellation Charges
No order may be cancelled unless RatPac Controls is reimbursed for work already performed and for special material purchased by RatPac Controls. If an order is cancelled after shipment or if delivery is refused at destination, all warehousing, delivery, disposition and return costs will be charged to Buyer.

Any scheduled shipping date is an approximation only and shall not represent RatPac Controls’ fixed or guaranteed shipping date. When a purchase order is accepted, RatPac Controls’ Sales Order acknowledgement will contain an estimated shipping date. RatPac Controls’ intention is to ship on or before this date. However, meeting the estimated shipping date is contingent on current production capabilities, availability of materials, factory loading and other conditions, and is not guaranteed.
RatPac Controls reserves the right to make delivery in installments unless expressly stated otherwise in Buyer’s order. All installment deliveries will be invoiced by RatPac Controls at time of shipment unless otherwise agreed to in writing and signed by Buyer and RatPac Controls. Delay in any installment delivery shall not relieve Buyer of its obligation to accept any remaining installment deliveries under the order.
RatPac Controls is not responsible for any damages, penalties or labor back charges resulting from delayed shipments or from RatPac Controls’ inability to ship by the estimated shipping date, nor shall RatPac Controls be liable for damages of any kind resulting from any delay or failure to deliver or perform due to labor difficulties, delay of sources of supply, transportation difficulties, acts of God or any other causes.

Payment Terms
Orders that include non-standard product may require prepayment prior to commencement of production. A non-refundable deposit of up to 100% may be required. If deposit is less than 100%, balance is due prior to shipment.
Except as provided in this section, all invoices shall be due and payable upon receipt.
Credit terms for orders of standard product will vary with Buyer creditworthiness. A deposit may be required. Net terms will be granted on an order by order basis that takes into account the credit worthiness and payment history of Buyer.
RatPac Controls may, without notice, change or withdraw extensions of credit at any time. If RatPac Controls, at its discretion, ceases to extend credit, payment shall be any type of cash terms or any type of secured transaction terms.
All indebtedness outstanding after due date shall be subject to a 1 1/2% monthly service charge unless this rate exceeds the highest rate permitted by applicable state law, in which event the rate shall be the highest permissible by law
Buyer shall make all payments without expense to RatPac Controls. If RatPac Controls has to return a check to Buyer for any reason, RatPac Controls shall make a $50.00 charge for each such check to reimburse it for legal and/or administrative expenses.
If any shipment made in accordance with Buyer’s instructions is refused for whatever reason, Buyer shall be responsible for payment of such merchandise, in accordance with the terms hereof, as though such merchandise had been accepted at the time of original delivery. Buyer shall also be responsible for reasonable storage, handling and delivery charges and shall pay such charges as invoices are rendered.
RatPac Controls shall be entitled to reimbursement for all costs and expenses (including reasonable attorneys’ fees) incurred by it in connection with collection of any amounts for goods sold in the event payment therefore shall not be made when due.

Governing Law
This Agreement shall be construed to be between merchants. Any question concerning its validity, construction or performance shall be governed by the laws of the State of California and venue shall be set in the County of Los Angeles regardless of where any order was placed or filled, the place of delivery of the goods or where any other act or performance occurred.

Entire Agreement
Except as expressly agreed in writing, signed by RatPac Controls, the terms and conditions stated herein shall constitute the entire sales agreement between RatPac Controls and the Buyer. Any contrary or additional terms or conditions submitted by the Buyer (other than the description of the products being ordered and the requested quantities, shipping date, and shipping location contained in Buyer’s purchase order) shall be deemed to be of no force or effect and are hereby rejected.

RatPac Controls | 7502 Tyrone Avenue, Van Nuys, CA 91495 | (818) 387-6270

Warranty and Terms & Conditions of Sale for Shipments. Effective November 23, 2021.